Manish S.
india, India
Customer Support/Success
-
Local Time - 06:18 AM
About Me
With over 6 years of extensive experience in Technical Support, I specialize
in efficiently managing customer support and incidents. Skilled in
troubleshooting across multiple platforms, I am adept in handling critical
breakdowns with a proactive mindset. Proficient in configuring and
troubleshooting CRM/ERP systems, software, and hardware, I excel in
managing and onboarding new clients and processes. My expertise lies in
visualizing and monitoring agent activities and performance, extending
support to in house and remote users. I am also skilled in utilizing GrayLogs,
Red, Kibana, Ticketing tools, and Jira for log analysis, and CRM/ERP
software. Adept at monitoring customer journey and maintaining effective
customer relationships and trust
Explore & Appreciate my Work
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Certifications
$6/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
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