Saheed Shekoni

Dear hiring manager,
In today’s world, companies know that strong, personalized customer service is key for business growth. In my 6 years of experience in customer service and Quality assessor , I’ve always strived to deliver proactive, individualized, and timely support, making customers consistently feel cared for. I understand that propelling a company’s mission through every customer interaction is key to fostering long term loyalty— and that’s exactly what I’ll do as a Quality Assurance Specialist. As a Team lead at Jumia Nigeria. I’ve gained extensive experience across several facets of customer service. During my time as a call center agent, I used Zendesk, Freshdesk, and Salesforce to pull up customer context to deliver more personalized support without requiring customers to repeat themselves. I’ve also demonstrated strong results through my work, Among my peers, I’m known as an approachable, personable, patient and driven agent. I always strive to improve my skills, learn on