About Me
OverAll5+years of Experience working as a Technical Support Engineer across domains and Companies.
● Skilled in Technical Support and Troubleshooting Software and Hardware, Peripherals, Machineries, Alarm System
with a successful track record of delivering results and maintaining high levels of Customer Satisfaction..
● Proficient in ITSM, Incident Management, Change and Request Management processes with a focus on SLA
maintenance and Severity Prevention
● StrongLeadership Skills, able to Manage and make Effective Decisions to meet Operational Deadlines, and Coach,
Mentor, and Supervise Effectively. Experienced in Supporting L1 team and Managing Queue..
● Monitor productio applications performance. Alert, escalate severity and collaborate to supporting teams.
● Demonstrated the ability to work independently, manage Team SLA, and deliver solutions within SLA.
● Excellent Communication and Interpersonal Skills to manage and resolve customer queries and Escalations..
● Always
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