Sadana Peardon

I am a results oriented professional with a proven track record of excelling in various roles, demonstrating exceptional proficiency in customer service, technical support, and operations management. With a keen eye for detail and a commitment to excellence, I have consistently exceeded expectations while delivering tangible results in diverse environments.

As a Customer Service Representative at Working Solutions, I managed inquiries for the Federal Employees Dental and Vision Insurance Program and TurboTax, consistently providing exceptional service to address an average of 100 inquiries daily across multiple channels. I adeptly navigated strict client guidelines, ensuring timely resolutions and facilitating program navigation and enrollment for participants.

In my role as a Technical Support Specialist for TurboTax, I provided comprehensive technical assistance and troubleshooting, achieving a remarkable 90% resolution rate within an average time of 20 minutes. My effective commun