Roshan Gs

Dear Hiring Manager,
With a foundation in Electronics and Communication Engineering and over three years of experience in client relations and procurement, I bring a unique combination of technical knowledge, customer service expertise, and data driven decision making to support business growth and operational excellence.
In my role as Client Relations Manager at Truemind Techsol, I successfully handled 60+ customer inquiries daily, achieving a 95% satisfaction rating by resolving billing and delivery issues effectively. I also utilized CRM platforms like Salesforce and Freshdesk to streamline order management and data integrity. By analyzing customer feedback and implementing process improvements, I reduced repeat escalations by 15%, while also driving a 10% increase in order value through upselling and cross selling opportunities.
As a Procurement Executive, I oversaw a team of 50 agents and developed procurement strategies that optimized supply chain performance. Leveraging Power B