Rizal, Philippines
Senior Technical Process Executive
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About Me
Hello Im Roselle and Ive been in the BPO industry for 8 years now. My first job was as a Telemarketer for a Financing Company here in the Philippines offering different cash loans for Doctors, Seaman, Employees, and Businesses.After that, in my second company, I was an Outbound sales agent, I dialed several campaigns there like UK Survey, Lead Generation for Healthcare, Auto Insurance, and Real Estate. I also have experience doing SEO, Financial Billing, and Collection. I also experienced being a Multi Executive Agent handling Customer Service such as account maintenance and general, Tech, Billing, and Sales for a Telco account T Mobile and Ultra Mobile Ive done backoffice and retention as well as chat support.After those opportunities, I was hired at Frontier as a full time Technical Support Representative and after 3 months I was promoted to Level 2 escalations and became one of their interns to become a product trainer.After my contract with Frontier, I was hired at RingCentral as a Tier 1 Technical Support handling the US line of Business.The recent project I handle was Marriott International wherein I was a Service Desk Representative.I am providing support to employees of Marriott International whenever they have problems with their Network Logins, Computers, VPN, tools, and passwords. Im good at all Microsoft office applications since I do have experience in doing back office roles. Im good at multi tasking and have dedication and passion for my work.With all the experiences that I had throughout the years, I believe that this will be an advantage for me. With all these experiences, I am confident that I can perform well in any task that the role I am applying for is expected.
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