Rohit Thakur

Demonstrated 8.5+ years of expertise as a versatile Business Analyst, consistently delivering impactful solutions by translating diverse business requirements into actionable insights and streamlined processes.
• Conducted Gap Analysis to define To Be State
• Good understanding of Software Development Life Cycle SDLC, Agile Methodologies i.e. LEAN & SCRUM framework.
• Implemented KANO model for improving Customer’s Satisfaction by 35%VOC
• Successfully implemented a new data analytics and data dashboards , contributing to a 30% increase in operational efficiency across various business areas.
• Experience in conducting UAT during production testing. Coordinate with developer and tester for requirement implementation.
• Handled end to end Project transitions and related documentations.
• Awarded with LEAN Initiatives for doing maximum Kaizens 10 that saved $50+
• Implemented automations in existing business processes, saving 20% resource time.
• Developed and executed detailed