Roger Hamilton
Montego Bay, Jamaica
Operations and HR Leader | Strategic Management | Process Optimization
Local Time - 08:44 PM
About Me
With a distinguished career spanning over 12 years in the BPO industry, I bring extensive expertise in operations and human resources management, coupled with specialized knowledge in compliance, risk management, and Anti Money Laundering protocols. My tenure at Citibank was marked by consistent recognition for implementing robust compliance and risk mitigation strategies, supported by training with the US Secret Service in AML practices. I possess a comprehensive understanding of operational dynamics within call center environments across Canada, Jamaica, and United States of America, optimizing efficiencies and ensuring regulatory compliance.
Throughout my career, I have excelled in driving organizational excellence through strategic leadership and project management expertise. I am adept at overseeing complex initiatives, balancing competing objectives, and delivering projects on time and within budget.
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