Working in a Call Center environment as a Directory Assistant Operator for more than 3 years instilled in me the capability to handle different types of customers reflectively. My job mainly is to handle customers' request by searching different phone numbers listed in our database and the web. It requires precise and effective searching skills as well as listening and comprehension.
In my 3 years experience I've received multiple commendations from different Team Managers, mainly for being an Employee of the Month and customers commendation Excellence Report from our Quality Control Specialist.
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