About Me
Experienced Service Delivery Manager with over 10 Years of demonstrated expertise in driving customer experience excellence, retail operations, and omni channel service management for a leading global fashion brand. Skilled in managing large scale retail ecosystems, including exclusive brand outlets, marketplaces, national chain stores, and e commerce platforms
Proven track record in:
Streamlining customer support operations to elevate NPS and satisfaction scores
Coordinating with cross functional teams including Sales, Supply Chain, Technology, and Finance to ensure seamless order fulfillment and post sales service
Designing and enforcing SOPs for store level execution, digital orders Omni, and grievance redressal
Representing customer feedback and service insights to senior management for actionable improvements
Managing high volume escalations with a focus on turnaround time TAT and service level adherence
Known for delivering customer first solutions,
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$9/hr
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