Robella Kiyani

Are you looking for a professional and proven customer focused member or leader for your team? Proven track record of remote employment and dedication to my clients and remote employers. A strong work ethic paired with an attention to detail has kept me in the know for following processes, protocols and being a think outside of the box team member and team leader. Whether tasked with the simple stuff or the leader stuff, I strive to achieve rather than do. Whether we are making KPI, SLA, Goals, or just making a customer feel appreciated, we either achieve them together or we all fail. I like to approach coaching and learning new things whether at work or in an online learning environment with a sense of appreciation and drive. Skilled in using todays technology and services on a daily basis while keeping cybersecurity in mind. Having a Plan B back up in todays technology focused customer service industry is thinking outside the box! Primaries: * Customer Service Focus & Ownership * Customer Service Processes & Workflow Implementation * Knowledge Base or Help Center Maintenance and Updates * Multi Channel Customer Experience and Support * Feedback from the Front Lines Why not send me a message so that we can talk about where your customer service is today and how I can help you get it where you want it to be tomorrow.