Ritesh Kogre
Indore, India
Customer Success | Senior Ops Associate |Virtual Assistant
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Local Time - 07:29 AM
About Me
✍️ About Me – Truelancer Profile Copy Paste Ready
Senior Operations & Customer Support Specialist | 5+ Years | 1000+ Tickets Closed | 98% CSAT
Hey! I’m your go to partner for flawless customer experiences and zero downtime operations.
In the last 5 years, I’ve:
✅ Handled 1000+ support tickets across Zendesk, Freshdesk & Gorgias 99% first response < 3 min
✅ Led a 12 member team to 98% CSAT and 25% faster resolution in a 50K user SaaS product
✅ Built playbooks that cut repeat tickets by 42%
✅ Managed voice, email, live chat & social channels for e commerce, fintech & ed tech brands
✅ Owned SLAs, escalations, refunds, and VIP accounts end to end
Tools I live in:
Zendesk • Freshdesk • Intercom • Slack • Salesforce • Google Suite • Excel VLOOKUP ninja
What you get when you hire me:
Immediate availability 24×7 for urgent gigs
Crystal clear updates every 4 hours
Zero hand holding needed
Money back happiness guarantee
My Expertise
Explore & Appreciate my Work
Ritesh Kogre has not added any portfolio
My Project History & Feedbacks
My Endorsements
Ritesh Kogre hasn't been endorsed yet
My Education
Work Experience
Certifications
$5/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
Member since
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