Garut, Indonesia
Customer Support, Complain Handling Staff, Customer Service Reps
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Local Time - 01:19 AM
About Me
Being a good customer service is not easy. The most important thing is that we have to put our heart and passion, understand that we as a frontliner or the image of the company, our goal is to provide excellent service to create new business through positive online reviews and recommendations.
Handling Inbound calls and emails. I have one year experience in working as a customer service for one of the biggest Wooden Patio Furniture Company who distribute furniture only to US Marketplaces, so I have no issue in working in US Time Zone.
Provide after sales calls.
analyzing recurent issue and potential issue and deliver to marketing, production, QC and CEO
Held weekly meetings with factory and warehouse in the US
Handle shopify account and assist any issue regarding customers order.
Manage tracking of shipments based on requests
Familiar with customer service software and understand the importance of achieving the KPIs
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$10/hr
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$ 0
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