Rica Puna

Experienced professional with a background in technical support, virtual assistance, IT operations, and customer service. I spent 2 years as a Technical Support Advisor specializing in payroll corrections using QuickBooks Online QBO, where accuracy, problem solving, and clear communication were essential.

I also have 1 year of experience as a Virtual Assistant in healthcare, managing prior authorization processes and coordinating closely with insurance providers. In addition, I’ve supported IT operations through CCTV monitoring and statistics monitoring, ensuring system reliability and accurate reporting.

I have hands on experience in customer service within a travel account, assisting clients with bookings, reservations, and inquiries while providing timely solutions and ensuring a smooth, professional experience.

I’m dependable, detail oriented, and quick to adapt to new systems and workflows. I take pride in delivering reliable support, maintaining high standards of accuracy, a