I am currently working as a Senior Operator in an online company based including customer service in the USA. It involves data and information gathering, accepting inbound calls and/or payments from customers, resolve problems by clarifying issues, research and explore answers and alternative solutions and escalating unresolved problems.
I also perform other admin tasks like updating records in the system, sending reports, blogging, social media management, data entry, lead generation and web research.
I am a highly organized person, honest, hard working, reliable, fast learner with a keen eye for detail and also eager to learn and develop new skills.
My goal is to deliver 100% excellent quality of service and satisfaction while also learning and growing together.
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