Bocaue, Bulacan, Philippines
Customer Service Representative II
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Local Time - 07:19 AM
About Me
I am an experienced customer service representative. I've been in the BPO Industry for 4years. In my first year, I was just a regular agent. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. Then got promoted a year after still taking dealing with customers but now on a higher level. Got promoted to take managerial calls that whenever a customer asked for a higher representative we will take over the call for the regular agent. So I've demonstrated success in responding to customer's telephone, email, and chat queries in an accurate and timely manner. Not just that, I always make sure that I address all of the customer's concerns without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.
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