Reggie Delos Reyes
Consolacion, Cebu, Philippines
Experienced Customer Service Representative
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Local Time - 02:30 AM
About Me
I have been in the call center industry for more than 7 years. I am proud to be promoted as a Senior Customer Service Professional as I handle escalations from plan members about their claims and coverage. This experience has been pivotal in enhancing my resolution management skills, research skills, and escalation handling abilities. I learned how to navigate complex situations, provide timely and effective solutions, and ensure that every customer feels heard and valued. I really have a knack in solving issues that my neighbor always ask for my help if their TV is not working or my partners mother if her phone is having issues. I also solved multiple concerns leaving my customers happy like having a claim paid as an exception due to service concern or having a request approved within the day.
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$6/hr
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