About Me
I am a highly motivated customer service professional with over 8 years of experience in technical support, sales, and market research. Currently working as an Analyst at Glowtouch Technologies in Mangalore, Karnataka. I have successfully implemented a new CRM system, resulting in a 10% increase in customer retention rates. I have also developed and maintained a comprehensive knowledge base using Freshdesk. Prior roles include Senior Customer Support Officer at Mphasis Limited in Bangalore, Senior Sales Support Executive at Printfeed in Mangalore, and Executive at Core Logic in Mangalore. My key skills include proficiency in SaaS technology, customer support platforms, and strong customer service, technical, analytical, and communication abilities.
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