About Me
As an IT Service Delivery Manager and Service Management Expert, I specialize in operations management, service management, vendor management, and continual improvement. I hold certifications as a Project Management Professional PMP, ITIL 4 Master, and ITIL Expert officially via Managing Across the Life Cycle. I am also well versed in other practices and frameworks such as Lean Six Sigma, Agile, and Scrum. With a diverse background working with various organizations, industries, and global regions, my key strengths lie in support process knowledge, performance reporting and management, change management, and leadership. I have extensive expertise in the different aspects of service delivery, including service design, transition, operations, and improvement.
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