Ravi Darmen

I am an experienced IT professional with 15 years of expertise in various technical, operational, and managerial aspects of the IT field. My diverse background includes IT, Customer Support Management, iGaming, and Service Delivery, enabling me to have a direct impact on client services. I possess excellent communication, leadership, and people management skills. My experience encompasses managing and developing processes to maintain operational level agreements OLAs and service level agreements SLAs. I am well versed in Service Desk & Helpdesk environments, ITIL Operations, and various management areas such as Incident, Problem, Change, Request, Configuration, and Release Management. I have a deep understanding of business process management and can adapt it to different business models. Disaster recovery analysis and implementing solutions are areas of expertise for me. I have a strong grasp of system design, development requirements, and industry best practices, and I excel in p