Randolf Carale
Caloocan, Philippines
Workforce Analyst
Local Time - 09:21 AM
About Me
With over eight years of professional experience, my expertise in real time analysis and attention to detail have been pivotal in my role at Optum. Our teams mission to deliver exceptional service aligns with my dedication to maintaining operational performance and meeting service goals. My analytical skills support the organizations culture of excellence and innovation, and I thrive on contributing to diverse teams that value collaboration and efficacy.
In my current tenure at Optum, I have worked closely with onshore clients, creating effective agent schedules that uphold our service standards. My competencies include producing detailed real time reports that inform strategic decisions and ensure the seamless operation of our customer support framework. This role has honed my proficiency in workforce analytics, an area where I continue to deliver results alongside my colleagues.
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