Rami M

PROFESSIONAL SUMMARY
Accomplished IT executive with 15 years in Infrastructure Services Practice, specializing in managing Service
Delivery business and technology across global clients in BFSI, Automotive, Infrastructure, and Health
Insurance sectors. Expertise in spearheading the development and execution of innovative Service Delivery
strategies, leveraging Agile Methodology for Project Management, DevOps Transformation, Application
Support, and Configuration Management and release engineering for new LOBs and new A/C based projects.
Proven record of accomplishment in driving process improvement, cost optimization, and effectively managing
SLA based engagements spanning Infrastructure, IT Operations, and Applications delivery. Skilled in managing
large, globally distributed teams, fostering a culture of coaching and continuous improvement, and establishing
environments that prioritize both people and processes. Deep understanding of DevOps culture and tool sets,
Infrastruct