About Me
15 years of IT Experience
IT Service Management Professional - 11 years
People Manager - Hiring, Training, Scheduling, Feedback, Motivation, Appraisals, Mentoring
Project Management - Initiation and Planning
ITIL Processes: Request Fulfilment, Event Management, Incident Management
Problem Management and Change Management
Knowledge Management, Service Level Management, Service Catalog Management
Supplier Management, 7 Step Improvement Process
Functions: Service Desk, IT Operations Management, Technical Management
ITSM Tool Implementation and Administration - Remedy 7.6, ServiceNow, HP Service Desk, OTRS, SpiceWorks
Office 365, Google Apps - Migration from MS Exchange mail, Administration
Understanding of OSI model, IP4, ARIN, ISP Business
Basic Configuration on Cisco[removed]series, HP[removed]series Switches, Mikrotik Routers
Administration of Ruckus Wifi Zone Directors & SmartZone Controllers, PepLink Routers
Administration of Siklu and Bridgewave Radio Bridges
My Expertise
Explore & Appreciate my Work
Ramesh Chandran has not added any portfolio
My Project History & Feedbacks
My Endorsements
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My Education
Work Experience
Certifications
$6/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
Member since
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