About Me
I have 13 years of overall experience in total in various fields and 7 years of relevant experience in Customer Success, Technical Support/Service Delivery Team Management in my previous companies.
Throughout my career, I have developed a strong understanding of various CRM tools, service delivery systems, and support environments. My previous role at Sutherland Global Services allowed me to specialize in the McAfee Anti Virus process, where I effectively managed the Team, resolved downtime issues, integrated new tools and softwares, and provided in depth support to both colleagues and clients. My commitment to quality extends beyond technical expertise; I have a proven track record of consistently meeting and exceeding Key Performance Indicators KPIs, including Average Handling Time AHT and Customer Satisfaction Score CSAT.
More recently, at Mitsogo Technologies, I honed my skills in B2B technical support for Hexnode UEM. I excelled in explaining complex technical information.
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