Rahul Sharma

An experience IT professional with over 7 years of experience in areas such as: ~ Business Analysis ~ Documentation ~ Project Management ~ Project Execution ~ Requirement Gathering & Analysis ~ As Is & To Be Process ~ Risk Assessment ~ Process Enhancement ~ Agile Methodology • Exposure in developing Business Requirements Documents BRD’s, defining project plans, writing system requirement specifications and delivering project/status reports • Skilled in gathering user requirements, Elicitation, Project Planning, scheduling, controlling

• Proficient in SFDC Administrative tasks like creating Roles, Profiles, Page Layouts, Record Type and Assignment rules
• Well versed in CRM business processes including Lead and Opportunity Management Sales Cloud, Case Management Service Cloud and Communities
• Proficient in designing of Custom objects, Custom fields, page layouts, Custom Tabs & Custom Application.
• Developed and configured various Reports and Dashboards for differen