Rafat Rasheed

I am a reliable and customer focused professional with hands on experience in customer support, complaint resolution, and regulated utility operations. I have previously worked in a similar role supporting EDF Energy through TCS, where I handled customer queries, billing concerns, vulnerable customer cases, and service related issues while strictly following compliance and quality standards.

I specialise in resolving customer concerns efficiently, de escalating difficult situations, and delivering clear, accurate solutions that improve customer satisfaction. I am comfortable working with CRM systems, managing high volumes of cases, and ensuring all interactions are properly documented and audit ready. My approach is empathetic, detail oriented, and process driven, making me well suited for regulated and customer sensitive environments.

I am flexible, dependable, and available to work weekends and public holidays, which allows me to support businesses requiring extended coverage. I ad