Radwa Yassin

Education
Graduated from Pyramids language school in 2000
Studied accounting and business administration English section from Zagazig university
Bachelors degree in Commerce, English section
Grade: good
Major: accounting
Section: English
Graduation date: 2004
Work experience
Customer service at Misr American bank from 2005 to 2007
Employee at Arab Bank in Credit Department from 2007 to2008
Responsible for customers Remittances
Team leader at Raya Contact Center at customer care department from 2010 to 2012
Responsible for keeping the floor and KPIs stability and team motivation
Customers service representative at Vodafone Egypt at premium customers department from 2012 to 2013
Handling customers problems
Explaining to premium customers new services and rate plans
Act as contact between premium customers and other departments
Working at Premium Task Force department at Vodafone Egypt from 2014 to 2018
Handling complains requests of premium customers
Resolve technical requests