About Me
I'm Racquel Cruz, single working mom with 2 kids. My first worked was a service crew in an fast food chain KFC, after graduation I work in a BPO industry as a reservation agent ATA Airlines, they filed for bankruptcy. Then I worked with UHG, it's a medical insurance company, we answer phone call regarding benefits, claims & authorization, the account got dissolved. Then I work as a technical support with Telstra Bigpond, I troubleshoot internet connections LAN & wifi I also troubleshoot Outlook Email. Then I transfer to Convergys, as a sales rep with Macys, the account lessen manpower so I got transfer to small business by a phone company as a technical support again, same work with upselling. Then I transfer Clearwire as a technical support as well but the company is not doing good so I transfer to Humana, it's a medical insurance company, we answer phone call regarding benefits, claims & authorization, Then I transfer to Optum, as claims specialist handling diff kind of doctors
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$16/hr
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