Rachelyn Panganiban

Throughout my career journey, I have held various roles, each offering unique opportunities to expand my skills and knowledge in the customer service industry. As a call center agent, I was responsible for answering customer inquiries, providing solutions to their problems, and ensuring they received satisfactory service.

After gaining expertise in customer support, I took on the role of a product trainer, training new hires and clients on the features and functions of our companys products. In this role, I developed strong presentation skills and became proficient in conveying complex information in a simple and easy to understand manner.

My recent position as a Client Success Manager required me to take a more strategic approach to managing clients business operations. I work closely with my client to understand their goals, identify areas of improvement, and develop tailored solutions to achieve their desired outcomes. Additionally, I managed the overall agent/lead experience an