About Me
Passionate and dedicated Bilingual EN/FR IT Helpdesk Support professional with over 2 years of experience providing outstanding technical support and customer service. Proficient in Microsoft 365, Windows, and cloud technologies. Adept at diagnosing and troubleshooting IT issues, with extensive knowledge of Active Directory, Windows Server, VMware, and Shell scripting. Strong networking expertise, including configuring switches, routers, and firewalls. Known for problem solving skills, attention to detail, and adaptability. Proven track record of implementing cost saving solutions, achieving high customer satisfaction, and successfully leading IT projects.
My Expertise
Key Skills:
Cisco Network Engineer
ServiceNow
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$25/hr
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