About Me
I have over 7 years of experience in technical support and IT helpdesk roles. At IBM Business Services Philippines, I served as a first point of contact, diagnosing and resolving technical issues through various channels, including phone calls, chat, emails and ticketing systems. My background includes working with service desk platforms like ServiceNow and Zendesk, providing high quality technical and customer support, and collaborating with international teams. I am proficient in MS Office applications and have a strong understanding of consumer electronics products. I am confident that my background and skills specially adaptation and continuous learning in Tech industry that evolves very quickly will enable me to excel and contribute to the continued success of your company.
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