A professional with 3 years and 8 months of experience in customizing and configuring Microsoft Dynamics 365 Customer Engagement using client side scripts along with extending the capabilities of Dynamics 365 using C# plugins, custom workflow activities Web APIs & Web Services.

Experience in Microsoft Dynamics 365 Customer Engagement end to end implementation in various domains such as Retail, Automotive, Healthcare, Insurance, etc.

Experience in developing and delivering the Microsoft Dynamics 365 Customer Engagement POC.

Worked on MS CRM 2011, MS CRM 2013, MS CRM 2015, MS CRM 2016, and MS Dynamics 365

Hands on experience in Agile and waterfall project management methodologies and agile tools like JIRA, TFS and Confluence.

Provided user training several times.