Prosper Anukposi

As a Dispute Analyst and P2P Specialist at LATOKEN, I resolve complex customer issues and ensure compliance with KYC regulations and fraud prevention. With a Bachelor of Science in Zoology from the University of Benin, I bring a unique perspective and analytical skills to the fintech industry.

Previously, I was a Customer Support Manager at LATOKEN, where I achieved a 98% customer satisfaction rate by resolving 150+ customer complaints daily. I also led a survey project that improved communication flow among 10 departments and reduced resolution time by 75%. Additionally, I contributed to LATOKENs app optimization and visibility, resulting in a 50% increase in app downloads and a 20% boost in the app store conversion rate.

I am passionate about delivering excellent customer service and driving positive change. I have also demonstrated my leadership and project management skills by spearheading a cross functional initiative to revamp the apps design and functionality, which increase