About Me
Senior Customer Support & Quality Assurance Professional | 7+ Years of Experience | Email, Chat & QA Specialist
I am an experienced Senior Customer Support Executive, currently working as a Quality Assurance Analyst in a reputed organization. With over 7 years of experience in customer service and support quality monitoring, I specialize in delivering seamless customer experiences through email, chat, and voice channels.
✅ Proven expertise in handling escalations, resolving customer complaints, and improving CSAT/NPS
✅ Skilled in QA monitoring, call audits, agent performance evaluations, and SOP implementation
✅ Hands on experience with tools like Zendesk, Freshdesk, Zoho CRM, Salesforce, LiveChat, and more
✅ Strong communication skills, detail oriented, and able to multitask under pressure
✅ Fast learner with excellent typing speed and availability for part time 2–3 hours/day freelance projects
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$6/hr
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