Pratul Agarwal

I’m a seasoned ServiceNow expert with 13+ years of hands on experience across platform architecture, enterprise workflows, and cross system integrations. I led the end to end design and development of the Sourcing and Procurement Operations SPO product line, now part of ServiceNow’s Procurement Service Management offering link.

My expertise spans ITSM, CMDB, Asset Management, HRSD, and large scale integration with ERP systems like SAP, Oracle, and Coupa. I bring a strong understanding of platform architecture, performance optimization, and security design, having delivered robust, enterprise grade solutions in real world environments.

I’ve managed and mentored cross functional teams 28 engineers, driving delivery with a focus on scalability, reliability, and customer impact. While I don’t hold formal certifications, my tenure at ServiceNow and depth of product development experience reflect proven capabilities.

I’m now exploring freelance opportunities where I can deliver valu