About Me
Over 3+ years of experience as a Technical Support Engineer with a strong background of Windows troubleshooting for end users, ensuring First call resolution and adherence to Service Level Agreements SLAs. Administered Azure AD, executing Password resets, Device management. Facilitate Incident Management by logging Service requests, Incidents via Phone, Chat, and Email contributing to ecient ITIL process. Hands on experience in Azure Cloud; Azure VM, Load balancing, Azure Scale Sets, Azure Monitor, Azure Kubernetes Services
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