Prashant Kumar

I am a highly experienced and dedicated Customer Service Professional with over 10 years of proven expertise in delivering world class support across multiple channels, including chat, email, and voice. My background encompasses the full spectrum of customer relations, from frontline Associate roles to Senior troubleshooting and Team Leadership.

I specialize in elevating the customer experience CX, optimizing support workflows, and utilizing my extensive knowledge of CRM systems to drive first call resolution FCR and achieve high CSAT/NPS scores.

My Value Proposition:
10 Year Track Record: Uniquely skilled in both handling complex escalations Senior Associate and managing team performance Team Leader.

Performance Driven: Consistently maintained a 95%+ Customer Satisfaction CSAT rating throughout my career by focusing on genuine empathy and effective problem solving.

Operational Excellence: Proven ability to implement best practices, train new agents, and drive productivit