A seasoned professional with over 15+ years of overall IT experience, with focus on client delivery & operations management, business analysis & consulting, quality assurance services, maintaining On-Off shore partnership, managing client/stakeholder relationships, continuous process improvement and enhancing Customer Experience.
Hands-on experience in Requirements / Business Analysis, Solution Design & implementation, QA & Test Management, UAT support, Client Delivery & Operations Management in US Healthcare Benefits Administration domain. Exposure to Banking & Financial Services and Retail / eCommerce domains in independent testing functions.
Experience in managing projects and cross-functional, multi-cultural teams spanning 20+ members spread across captive centers in India & in the US, in a client centric business model, with focus on Quality, SLAs & metrics based delivery management, including managing budgets, staffing, performance management, talent retention & engagement.
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