About Me
• Dedicated and driven Service Manager with more than 15 years' experience of IT outsourcing.
• Service Management professional with extensive experience gained with key technical, project and management roles
• Focused upon the delivery of work of the highest professional standards, in line with the exact requirements, deadlines and budgets of the client
• Consistently demonstrate the ability to lead and develop teams of personnel, to ensure the objectives of the business are achieved
• Served as knowledge expert and Offshore Technical Lead consulting directly with the process owners and technology experts on the client side, overseeing process handovers and knowledge transfers and conducting training sessions for all offshore technicians
• Recognized for quick and efficient resolution of client issues
• Consultation with the Customer Service Management Team for the implementation of service improvement plans
My Expertise
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$12/hr
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$ 0
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