, India
IT Service Management | ITIL Processes
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About Me
Experienced IT Service Management Professional and Project Manager with vast IT experience of 18 years. Earn trust, uncover key business drivers, and find common ground as chief negotiator and identifier of cost reduction opportunities in IT functions. Leadership and account management roles spanning industry specific ERP Projects, Deliveries, Transition and Transformations. Navigate cultural challenges while jumping time zones, multi countries Team Management and Global Project support. Manage corporate accounts to deliver an as expected customer experience successfully. A self-taught techie sought after as a go-to for complex business processes and SaaS platforms alike —bridging the divide between technology and plain-speak. Improve the user / business experience through smart, strategic thinking that anticipates outcomes. Present cases that influence, and lead change that drives efficiency and profitability.
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