About Me
Senior Production Support & SRE professional with 6.7 years across banking, logistics, and MFT domains. Delivered L2/L3 application support and Major Incident Management for global clients — CIBC, FedEx, Mercedes Benz, AIMIA, and NAB. Acted as Team Lead at CIBC, managing POS, ATM, and Retail Banking applications on Linux and OpenShift, using Splunk, Dynatrace, and Datadog for monitoring, and Autosys for 400+ daily batch jobs. Built CI/CD pipelines using AWS DevOps, Helm, and Kubernetes. Specialist in Managed File Transfer MFT — Axway Secure Transport, SFTP, and IBM MQ — for high volume file pipelines on AWS S3. Configured New Relic, Big Panda, and Splunk dashboards from scratch at an SRE role. ITIL certified practitioner using ServiceNow for incident, change, and problem management. Maintained 99.9% uptime SLAs and improved alert response efficiency by 40%. AWS Cloud Practitioner trained. Skilled in RHEL Linux, OpenShift containers, shell scripting, and RCA documentation.
My Expertise
Key Skills:
Site Reliability Engineer
Business Analyst
AWS + DevOps + Terraform
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$13/hr
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