About Me
My knowledge is based on my 19 year journey of work in different sectors
Qualified- Psychology MA and B.Sc. PCM with over 19 years experience 15 years in finance & 4 years in telecommunication in sales and Operations. Proficient in developing and improving processes to stabilize products as per process parameters. Extensive experience in supervising and rendering quality customer service. Demonstrated competencies in managing backend operations with focus on timely rendering of services, implementation of checks & controls, data support, MIS etc. Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various technical training sessions for enhancing the performance and quality of service. Proficient in adopting emerging trends, addressing industry requirements to achieve organizational objectives & profitability norms. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
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