Peter Mwaniki

I am a dedicated experienced customer service specialist. With a proven track record of delivering exceptional service and six years of hands on experience in customer centric roles, I am excited about the opportunity to contribute to your esteemed team.


In my previous role, I thrived in a fast paced environment, where I provided support in handling inbound and outbound calls, resolving customer inquiries, and ensuring overall customer satisfaction. My commitment to delivering personalized solutions and my ability to empathize with customers have consistently resulted in positive feedback and contributed to high customer retention rates.

Key strengths I bring to the table include:

Exceptional communication skills, both verbal and written, enabling me to effectively engage with customers and colleagues alike.

A proactive approach to problem solving, coupled with the ability to remain calm and composed under pressure.

Proficiency in utilizing CRM systems, telephony software,