About Me
I am currently working as a Customer Service Representative – Billing Team, since January, 2019. For less than a year, I’ve been placed to different subjects and works phone calls to provide resolution on the first attempt, tasking to check and provide clarification to the customer’s query through calls and written processes, Complaints Handling Escalation Calls Social Media Complaints. I also transcribe calls which is part of my job as a Point of Contact.
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