Patrick Garcia

I worked in the BPO industry for over 15yrs, currently doing an Admin Manager role with a real estate company in FL, USA for part time my basic duties there are lead generation and distribution, email marketing, calendar management, doing excel reports for buyers and listers, generating call lists daily for real estate agents to dial, researching on potential clients, and much more. Prior to that I was working with a TELCO account as an Operations Manager for 5yrs, in-charge of 75 FTE's, consisting of 10 supervisors and over 70 sales agents. I was mainly in-charge of the companies IB and OB campaign, which needed to hit a target of a monthly sales quota, AHT, and CSAT.
Worked as a sales supervisor for over 5yrs. Monitoring and coaching agents and fellow supervisors on sales techniques. This is where I started to enhance my skills on publishing reports for upper management and for the team on a daily basis.
Educational attainment wise, I grew up in California where I studied from Elem