About Me
I started in the BPO industry way back in 2001; it was not called BPO during that time. We called ourselves data encoders until a voice account appeared, and we started to call ourselves call center agents. Different positions I have been through: data encoder, call center agent, team leader, project officer, but the last one before I ended my career in BPO was an operation supervisor. Before I started as an operation supervisor, I became a collection specialist in the business to business department. We handled account receivables in different companies we handled, which are related to telecommunication companies. Until I got promoted as an operation supervisor, I was transferred to handle a technical team. I resigned because my father needs someone to take care of him, and I chose him over a career. After my father passed away, I decided to be a freelancer, and that is where I started to handle different tasks and different positions on a project basis. Recently, we launched an app w
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