Otundo Motana-Freelancer in Nairobi,Kenya

Otundo Motana

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Nairobi, Kenya

Customer Service Officer

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Local Time - 09:03 AM

Current Availability

Full-time : 30+ hrs/week

About Me


With eight years of experience in the customer service industry, I have developed a deep understanding of client needs and effective problem solving strategies. My journey has provided me with extensive hands on experience in managing customer inquiries, resolving complex issues, and ensuring a high level of satisfaction.

For the past two years, I have transitioned into a management role, where I’ve led a team to success by focusing on improving service quality, streamlining processes, and fostering a collaborative environment. My leadership approach emphasizes open communication, ongoing training, and empowering team members to excel.

I am adept at analyzing performance metrics, implementing innovative solutions, and driving continuous improvement. My background enables me to balance the day to day operational demands with strategic planning to enhance overall customer experience and achieve organizational goals.

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