About Me
In my previous role as a IT Support Engineer Manager at ESET West Africa, I consistently exceeded customer satisfaction targets by implementing proactive strategies and personalized support. By leveraging my strong communication and problem solving skills, I successfully resolved complex customer issues, resulting in a 30% increase in customer retention. Additionally, I collaborated closely with cross functional teams to advocate for customer needs and drive product enhancements, ultimately improving customer experience and loyalty.
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$15/hr
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