About Me
Im a Customer Success and Service professional with 10+ years of experience in customer engagement, onboarding, product adoption, and stakeholder relationship management. Adept at leveraging emotional intelligence, attention to detail, and effective communication to build strong customer relationships that drive satisfaction, loyalty, and long term profitability. Proven expertise in SaaS, B2B/B2C onboarding, CRM tools, issue resolution, and retention strategies. Skilled in gathering data driven insights, customer journey mapping, and process optimization to enhance experiences and reduce churn. A collaborative problem solver who ensures seamless handovers, fosters trust, and delivers exceptional service that exceeds customer expectations.
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$5/hr
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