Onome Emunjeze

I am a results driven Customer Service Executive with over four years of experience in customer experience management. I am dedicated to meeting customer expectations and driving organizational success through effective team leadership, process optimization, and exceptional communication skills. My career has been marked by a commitment to improving customer satisfaction, implementing efficient complaint resolution strategies, and fostering a positive work environment.

Professional Summary
In my role as a Supervisor and Customer Experience Executive at Migo Nigeria Limited, I have honed my skills in managing customer inquiries through various channels, including SMS, live chats, email, and social media. I have successfully led a team of seven full time employees, ensuring that targets and goals are consistently met. My analytical skills have enabled me to conduct comprehensive analyses of customer interactions, leading to data driven decision making and the development of tactical pro